Privacy Policy

About this policy

This policy explains how PanelRepairQuote collects, uses and handles personal information when you use our website at panelrepairquote.com. If you have any questions, contact us.

Information we collect from customers

When you submit a repair quote request, we collect:

• Your name, email address and phone number
• Your postcode and suburb
• Vehicle details: make, model and year (optional)
• Details about the damage: damage type, whether you are considering a private repair or an insurance claim, how urgently you need the work done, and a written description
• Photos of the damage that you upload
• A record of your acknowledgement that estimates are indicative

Photos you upload may incidentally contain details beyond the damage itself, such as information about your vehicle or surroundings.

Information we collect from panel repairers

When a repairer submits an expression of interest through our For Repairers page, we collect:

• Business name
• Contact name (optional)
• Email address
• Phone number (optional)
• Website (optional)
• Suburb
• Services offered (optional)
• A message (optional)

Why we collect this information

We use customer information to:

• Review your enquiry and identify suitable local repairers
• Obtain indicative repair estimates from selected repairers on your behalf
• Send you a confirmation when we receive your request
• Provide you with the indicative estimates we receive
• Respond to questions about your enquiry

We use repairer registration information to assess suitability, follow up with suitable repairers and manage our network.

How we handle your enquiry

When you submit a request, we review your details and photos, then approach selected local repairers on your behalf. We share relevant vehicle information, a description of the damage, your general location (suburb or postcode) and your photos with those repairers.

Your name, email address and phone number are not shared with repairers during this process.

Photos are held in private storage and are not publicly accessible. When coordinating estimates, we share relevant photos with selected repairers. Photos shared with repairers may remain accessible to those recipients.

Enquiries are currently coordinated manually by our team.

Service providers

We use the following services to operate PanelRepairQuote:

Some of these providers operate outside Australia and may process information as part of delivering their services.

We do not sell your information. We do not use your information for advertising.

How long we keep your information

We retain your information for as long as reasonably necessary to manage your enquiry and respond to follow-up questions. You can contact us at any time to request access, correction or deletion of your personal information, subject to any applicable obligations.

Your rights

You can contact us to:

• Ask what personal information we hold about you
• Request a correction if your information is inaccurate
• Ask us to delete your information
• Raise any concern about how we have handled your information

We will respond to reasonable requests within a reasonable time.

Cookies

We use Vercel Web Analytics as described above, which does not use cookies.

We set a session cookie for users who access the admin section of our site. This is not set for regular site visitors.

We do not use advertising cookies or third-party tracking cookies.

Changes to this policy

We may update this policy from time to time. The current version will always be available at panelrepairquote.com/privacy-policy.